Terms of service
🔧 1. The Repair Process, Inspection and Quotations
📋 Initial Estimates
Prices displayed on our website are standard estimates only. A final quotation will be provided after the racket has been physically inspected.
No repair or cosmetic work will begin until the customer has approved the quotation through WhatsApp, email, our website or another recorded method.
✔ Customer Authorisation
The Padel Tech will not perform additional work or charge more than the approved quotation without first informing the customer of the additional cost and obtaining the customer’s express authorisation.
The customer is responsible only for services and charges that were disclosed and authorised.
⚠ Irreparable Rackets
If a racket is found to be structurally unsafe, unsuitable for repair or beyond economical repair, the customer will be notified before repair work begins.
A diagnostic assessment fee of R150 may apply, provided that the fee was disclosed to and accepted by the customer before the assessment. Return courier charges may also apply if the customer requests that the unrepaired racket be returned.
The customer may alternatively authorise The Padel Tech to dispose of the irreparable racket responsibly.
🎨 2. Repair and Cosmetic Outcomes
Padel racket repairs primarily focus on restoring the identified damaged area and improving the racket’s structural integrity and playability.
Repairs, refinishing, custom paintwork, artwork, decals, clear coating and other cosmetic services are performed by hand on used or damaged products. The completed result may therefore show reasonable variations from the original factory finish, product photographs, digital mock-ups or samples.
Reasonable variations may include:
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🎨 Slight differences in colour or tone
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🔍 Differences in surface texture
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✨ Differences in gloss or clear-coat finish
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🏷 Minor variations in decal positioning or alignment
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⚖ Minor changes in racket weight or balance resulting from the repair
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🧱 Visible evidence of the previously damaged or repaired area
Where an exact factory match is not reasonably possible, The Padel Tech will use reasonable care and skill to achieve the closest practical result.
Minor and reasonable variations that were disclosed before the work was authorised will not, by themselves, constitute defective workmanship or entitle the customer to reject the completed service.
This provision does not limit the customer’s rights under the Consumer Protection Act. If the completed work is defective, unsafe, materially different from the approved design or specification, or was not performed with reasonable care and skill, The Padel Tech will assess the complaint and provide an appropriate remedy as required by law.
🧱 3. Repair Warranty
Structural carbon-fibre repairs include a three-month workmanship warranty from the date on which the repair is completed.
The warranty covers:
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Structural failure directly within the repaired area
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Delamination caused by defective workmanship
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Cracking caused by a defect in the completed repair
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New or reconditioned parts installed during the repair, where applicable
The warranty applies to the repaired section and does not constitute a warranty covering unrelated or pre-existing damage elsewhere on the racket.
The warranty does not cover:
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New impact damage involving walls, glass, floors, fences or other rackets
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Misuse, abuse or negligent handling
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Normal wear and tear
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Damage caused by exposure to excessive heat, moisture or unsuitable storage
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Damage arising outside the repaired area and unrelated to the workmanship
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Unauthorised alterations or repairs performed after the racket leaves our possession
Nothing in this warranty excludes or limits any right or remedy available to the customer under the Consumer Protection Act.
⚠ 4. Pre-Existing and Hidden Damage
Used and damaged rackets may contain internal fractures, delamination, material fatigue or other structural damage that is not reasonably visible during the initial inspection.
If hidden damage is discovered during the repair process, The Padel Tech will notify the customer where that damage materially affects the agreed repair, price, safety or expected outcome.
No additional chargeable work will be undertaken without the customer’s authorisation.
The Padel Tech remains responsible for exercising reasonable care and skill while the customer’s racket is in its possession. This section does not exclude liability for damage caused by negligent or defective workmanship.
🛒 5. New, Refurbished and Pre-Owned Equipment
The Padel Tech sells:
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🆕 New rackets and equipment
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♻ Professionally refurbished rackets
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🎾 Pre-owned rackets and equipment
🆕 New Products
New products are supplied subject to all applicable warranties and consumer rights provided by the Consumer Protection Act.
Where a product is defective, unsafe, not reasonably durable, unsuitable for its ordinary purpose or materially different from its description, the customer may be entitled to a repair, replacement or refund as provided by law.
🧱 Refurbished and Pre-Owned Rackets
Refurbished and pre-owned rackets may show reasonable signs of previous use, repair or cosmetic restoration.
Before purchase, material repairs, known defects and significant cosmetic conditions will be disclosed through the product description, photographs or direct communication with the customer.
The customer acknowledges only those conditions that were clearly disclosed before purchase. This does not exclude rights relating to undisclosed defects, unsafe products, material misrepresentation or a failure to provide the quality expressly agreed upon.
⏱ Voluntary Seven-Day Inspection Period
In addition to any rights provided by law, The Padel Tech offers a seven-calendar-day inspection period for eligible refurbished and pre-owned rackets, provided that the racket:
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Has not been played with
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Has not been damaged or altered
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Is returned in substantially the same condition in which it was supplied
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Is returned with its original packaging and accessories, where applicable
This voluntary inspection period does not limit any statutory right the customer may have in relation to defective, unsafe, incorrectly supplied or materially misrepresented goods.
A customer will not be entitled to return a racket merely because of a change of mind after it has been used, unless a return right is otherwise provided by applicable law.
📦 6. Shipping, Delivery and Courier Claims
The Padel Tech will package rackets and products with reasonable care and arrange delivery to the address supplied by the customer.
Where The Padel Tech appoints the courier, responsibility for the order remains with The Padel Tech until the order has been delivered and accepted by the customer, subject to applicable law.
Customers should inspect parcels as soon as reasonably possible after delivery. Visible courier damage, missing goods or incorrect items should preferably be reported within 24 hours, together with:
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📸 Photographs of the outer packaging
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📸 Photographs of the damaged product
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🏷 A photograph of the courier label
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📦 Confirmation that the packaging has been retained
Reporting within 24 hours assists with the courier claim but does not remove any right the customer may have under applicable consumer law.
If the customer independently appoints a courier that was not offered, arranged or approved by The Padel Tech, risk may transfer when the order is handed to that courier, to the extent permitted by law.
Any optional transit insurance, its cost and its limitations will be disclosed before purchase.
🧾 7. Payment, Collection, Storage and Uncollected Rackets
Customers will be notified through WhatsApp, SMS, email or another recorded method when their racket is ready for collection or dispatch.
Payment of the approved repair charges is due before the racket is released or dispatched. The Padel Tech may retain the racket until all authorised repair charges and applicable storage fees have been paid.
📅 Collection Period
Customers must collect their rackets or complete delivery arrangements within 14 calendar days after receiving written notification that the work is complete.
🏬 Storage Charges
If a racket remains uncollected after the 14-calendar-day collection period, a storage fee of R50 per racket per week will apply. Any part of a week will be treated as a full week.
The storage fee will begin on the 15th calendar day after the customer has received written notification that the racket is ready for collection or dispatch.
This storage charge and its commencement date will be disclosed to and accepted by the customer before repair work begins. Storage fees will remain reasonable and proportionate to the period and cost of storage.
The Padel Tech may waive or suspend storage charges where the customer communicates reasonable exceptional circumstances and makes an alternative collection or payment arrangement in writing.
📢 Final Collection Notice
If a racket remains unpaid or uncollected for 60 calendar days after the initial completion notification, The Padel Tech will send a final written collection notice to the customer’s last supplied contact details.
The final notice will give the customer at least 20 business days to:
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Pay all authorised repair and applicable storage charges; and
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Collect the racket or arrange delivery.
The customer is responsible for ensuring that their contact details remain accurate.
⚖ Recovery of Amounts Owed
If the customer does not respond to the final notice, The Padel Tech may exercise any lawful right available to retain the racket and recover the authorised repair, material and storage charges.
This may include the sale of the racket only where such sale is permitted by law and after all required notices and procedures have been followed. The racket will not automatically become the property of The Padel Tech merely because it remains uncollected.
If a lawful sale takes place, the proceeds will be applied in the following order:
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Reasonable costs directly associated with the sale;
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Authorised repair and material charges;
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Lawfully accrued storage charges; and
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Any other amount legally recoverable from the customer.
Any remaining balance will remain payable to the customer. The Padel Tech will keep reasonable records of notices, charges, sale proceeds and any balance due.
🔄 8. Second-Hand Goods and Trade-Ins
Where applicable, The Padel Tech conducts second-hand transactions in accordance with the South African Second-Hand Goods Act and other applicable legislation.
🪪 Identity Verification
A customer selling or trading in a racket may be required to provide:
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A valid South African identity document; or
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A valid passport and any other legally required information.
✔ Ownership Declaration
By selling or trading in a racket, the customer confirms that:
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They are the legal owner or are authorised by the owner to sell it;
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The racket is not stolen;
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The racket is not subject to another person’s ownership claim; and
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The transaction is not connected to any unlawful activity.
The Padel Tech may decline a transaction where ownership cannot be reasonably verified.
🛡 9. Appropriate Use and Limitation of Liability
Padel is a high-impact sport. Repaired rackets must be used only for their ordinary intended purpose and handled with reasonable care.
The Padel Tech is not responsible for subsequent damage caused by:
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Impact with walls, glass, floors, fences or another racket
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Misuse, abuse or negligent handling
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Continued use after new damage becomes visible
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Exposure to excessive heat, moisture or unsuitable storage
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Repairs or alterations performed by another person after completion
The Padel Tech does not exclude or limit liability where doing so would be unlawful, including liability arising from gross negligence, defective workmanship or a failure to exercise the standard of care required by the Consumer Protection Act.
No limitation in these terms reduces the customer’s statutory rights.
📸 10. Repair Documentation and Marketing Consent
The Padel Tech may photograph rackets before, during and after repair for:
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Repair records
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Condition assessment
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Quality control
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Quotations
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Customer updates
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Warranty and dispute administration
These operational photographs will be handled in accordance with our Privacy Policy.
Photographs or videos will not identify the customer unless the customer has separately consented to such identification.
The Padel Tech may request the customer’s separate permission to use photographs or videos for marketing, social media, advertising, training or portfolio purposes. Refusing marketing consent will not affect the service provided to the customer.
🔐 11. Customer Information and Privacy
The Padel Tech processes personal information in accordance with the Protection of Personal Information Act and our Privacy Policy.
Information collected may include:
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Customer name
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Contact details
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Collection or delivery address
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Order, payment and repair information
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Communications relating to the service
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Photographs required to document the racket’s condition
Personal information may be shared with couriers, payment providers and other service providers only where reasonably necessary to fulfil the order, operate the business or comply with the law.
Personal information will not be sold to third parties.
Further information regarding collection, use, storage, retention and customer rights is contained in The Padel Tech Privacy Policy.
⚖ 12. Complaints, Disputes and Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Customers should first submit complaints directly to The Padel Tech using the contact details published on our website. We will make a reasonable effort to investigate and resolve complaints fairly.
If a complaint cannot be resolved directly, a customer may use any applicable consumer-protection forum or dispute-resolution process, including the Consumer Goods and Services Ombud, the National Consumer Commission or a court with lawful jurisdiction.
Nothing in these terms prevents a customer from exercising any right or remedy available under applicable law.
✅ Acceptance and Important Terms
By approving a quotation, submitting a racket for repair, purchasing a product or otherwise concluding a transaction with The Padel Tech, the customer confirms that they have received a reasonable opportunity to read and understand the terms applicable to that transaction.
Before the repair is authorised, The Padel Tech will specifically draw the customer’s attention to important terms concerning:
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Reasonable cosmetic and factory-finish variations
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Pre-existing or hidden damage
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The scope and exclusions of the repair warranty
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Payment and collection deadlines
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Storage charges
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The procedure for unpaid or uncollected rackets
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Risks associated with repaired sporting equipment
Acceptance of these terms does not constitute a waiver of any right that cannot lawfully be waived under the Consumer Protection Act.