Refund policy

🔄 Warranty, Returns and Refund Policy

The Padel Tech – Repair • Refurbish • Resell

Last updated: September 2026

At The Padel Tech, we specialise in professional padel racket repair, refurbishment and resale.

This policy explains the warranties, returns, cancellations and remedies applicable to:

  • 🔧 Padel racket repairs

  • 🎨 Cosmetic restoration and customisation

  • ♻ Refurbished rackets

  • 🎾 Pre-owned rackets

  • 🆕 New rackets and accessories

Nothing in this policy excludes or limits any right that a customer has under the South African Consumer Protection Act or other applicable law.

🛠 1. Structural Repair Warranty

All structural carbon-fibre repairs performed by The Padel Tech include a three-month workmanship warranty from the date on which the repair is completed.

✅ What the warranty covers

The warranty covers:

  • Structural failure directly within the repaired area

  • Delamination caused by defective workmanship

  • Cracking directly caused by a fault in the completed repair

  • New or reconditioned parts installed during the repair, where applicable

  • Labour associated with the installation of those parts

The warranty applies specifically to the area repaired by The Padel Tech. It does not constitute a warranty covering unrelated or pre-existing damage elsewhere on the racket.

🔍 Making a warranty claim

If a customer suspects a repair-related problem, the customer should:

  1. Stop using the racket if continued use may worsen the damage;

  2. Contact The Padel Tech as soon as reasonably possible;

  3. Provide photographs and a description of the issue; and

  4. Make the racket available for inspection.

The racket may need to be inspected at our workshop before the cause of the damage can be determined.

If the problem is confirmed to have resulted from defective workmanship, The Padel Tech will:

  • 🔧 Remedy or re-perform the defective repair at no additional charge; or

  • 💰 Provide a reasonable refund where an effective remedy is not reasonably possible or where otherwise required by law.

This warranty does not restrict any additional remedy available under the Consumer Protection Act.

🔍 2. Repair Assessment and Pre-Existing Damage

All rackets are inspected before repair work begins. However, used or damaged rackets may contain internal fractures, delamination, material fatigue or other structural damage that is not reasonably visible during the initial inspection.

If previously hidden damage is discovered and it materially affects the approved repair, cost, safety or expected outcome, the customer will be informed before additional work is performed.

No additional chargeable work will be performed without the customer’s authorisation.

The Padel Tech cannot guarantee the longevity of pre-existing damage outside the identified and repaired area. This does not exclude responsibility for damage caused by our negligence or defective workmanship.

🎨 3. Cosmetic Finish and Repair Variations

Repairs, refurbishment, refinishing, custom paintwork, artwork, decals and clear coating are performed by hand on previously used or damaged rackets.

Although The Padel Tech aims to provide a clean and professional result, the completed racket may show reasonable variations from:

  • The original factory appearance

  • Product photographs

  • Digital designs or mock-ups

  • Colour samples

  • The appearance of an undamaged or factory-new racket

Reasonable variations may include:

  • 🎨 Slight differences in colour or tone

  • 🔍 Differences in texture or surface smoothness

  • ✨ Differences in gloss or clear-coat finish

  • 🏷 Minor variations in decal positioning or alignment

  • ⚖ Minor changes in weight or balance caused by the repair

  • 🧱 Visible evidence of the previously damaged or repaired area

Where an exact factory match is not reasonably possible, The Padel Tech will use reasonable care and skill to achieve the closest practical result.

Minor and reasonable variations disclosed before the work is authorised will not, by themselves, constitute defective workmanship or justify the rejection of the service.

This does not apply where the finished work is defective, unsafe, materially different from the approved design or specification, or was not performed with reasonable care and skill. In those circumstances, the customer retains the remedies provided by law.

♻ 4. Refurbished and Pre-Owned Rackets

Refurbished and pre-owned rackets may show signs of previous play, repair, restoration or cosmetic wear.

Material repairs, known defects and significant cosmetic conditions will be disclosed through the product description, photographs or direct communication before purchase.

The customer acknowledges only conditions that were clearly disclosed before the transaction. This does not exclude rights relating to:

  • Undisclosed material defects

  • Unsafe products

  • Materially inaccurate descriptions

  • Misrepresentation

  • Failure to provide the quality or condition expressly agreed upon

⏱ Voluntary seven-day inspection period

In addition to rights provided by law, The Padel Tech offers a seven-calendar-day inspection period for eligible refurbished and pre-owned rackets.

A change-of-mind return may be accepted where the racket:

  • Has not been played with;

  • Has not been damaged, modified or restrung;

  • Remains in substantially the same condition in which it was supplied; and

  • Is returned with the supplied accessories and packaging, where reasonably possible.

Once a racket has been played with, The Padel Tech may decline a return based solely on a change of mind.

This restriction does not apply where the racket is defective, unsafe, materially misrepresented or otherwise returnable under applicable law.

🧱 Additional refurbished-racket warranty

Refurbished rackets include an additional 30-day structural workmanship warranty covering hidden structural defects directly caused by The Padel Tech’s refurbishment work.

This additional warranty does not replace or shorten any statutory warranty or remedy available under the Consumer Protection Act.

🆕 5. New Rackets and Products

New rackets and products are supplied in new condition and include the original packaging and accessories where applicable.

They may also be covered by a manufacturer’s or distributor’s warranty. Any manufacturer’s warranty is additional to, and does not replace, the customer’s rights against The Padel Tech under applicable consumer law.

If new goods are defective, unsafe, not reasonably durable, unsuitable for their ordinary purpose or materially different from their description, the customer may be entitled to a repair, replacement or refund as provided by law.

The Padel Tech may assist with an applicable manufacturer or distributor claim, but a customer will not be required to surrender a statutory remedy merely because a manufacturer’s warranty exists.

🔁 6. Change-of-Mind and Online Returns

Online purchases

Subject to any applicable legal exclusions, customers purchasing eligible goods online may cancel the transaction within seven days after receiving the goods.

For a change-of-mind return:

  • The customer must notify The Padel Tech within the applicable period;

  • The customer is responsible for the direct cost of returning the goods;

  • The goods must be packaged securely;

  • The customer must take reasonable care of the goods while they are in the customer’s possession; and

  • The goods should be returned with their packaging, accessories and documentation where reasonably possible.

Personalised, custom-made or specially altered goods may not qualify for a change-of-mind return where an exclusion permitted by law applies.

In-person purchases

The Padel Tech is not generally required to accept a return for a simple change of mind following an in-person purchase. However, any voluntary return arrangement communicated at the time of purchase will be honoured.

These change-of-mind provisions do not affect rights relating to defective, unsafe, incorrectly supplied or materially misrepresented goods.

🚫 7. What Is Not Covered

Subject to applicable law, warranties do not cover damage caused by:

  • ❌ A new impact with glass, walls, floors, fences or another racket

  • ❌ Damage outside and unrelated to the repaired or refurbished area

  • ❌ Misuse, abuse or negligent handling

  • ❌ Continued use after new damage becomes visible

  • ❌ Improper transport or storage

  • ❌ Excessive heat, including leaving the racket inside a hot vehicle

  • ❌ Excessive moisture or unsuitable environmental conditions

  • ❌ Repairs or alterations performed by another person

  • ❌ Ordinary wear and tear

  • ❌ Normal deterioration of consumable products such as overgrips, protectors and straps

Repairs and refurbishment improve the condition of previously damaged rackets but do not make them indestructible or equivalent to factory-new products.

An exclusion will not be applied where the damage was caused by defective workmanship, negligence or another matter for which The Padel Tech is legally responsible.

❌ 8. Repair Cancellations

A customer may cancel a repair order before work begins without incurring repair labour or material charges. An agreed diagnostic assessment fee and applicable courier charges may still be payable.

Once authorised work has begun, the customer remains responsible for the reasonable cost of:

  • Labour already performed;

  • Materials already used or committed;

  • Non-recoverable specially ordered materials;

  • Approved diagnostic work; and

  • Applicable collection or return-delivery charges.

Work may include:

  • 🧵 Carbon-fibre preparation or lamination

  • 🧪 Resin application and curing

  • 🪵 Sanding and surface preparation

  • 🎨 Priming, spray painting or custom artwork

  • 🏷 Production or application of custom decals

  • ✨ Clear coating and finishing

The service will not automatically become entirely non-refundable merely because work has begun. Any amount retained or charged will be reasonable and proportionate to the authorised work and costs already incurred.

📦 9. Shipping and Delivery

The Padel Tech will package products and repaired rackets with reasonable care.

Where The Padel Tech appoints or offers the courier, responsibility for the shipment remains with The Padel Tech until delivery and acceptance by the customer, subject to applicable law.

Delivery estimates are not guaranteed where delays are outside our reasonable control. Customers will be informed of material known delays as soon as reasonably possible.

📸 Shipping damage

Customers should inspect parcels as soon as reasonably possible after delivery.

Visible damage, missing products or incorrect items should preferably be reported within 24 hours, together with:

  • Photographs of the outer packaging;

  • Photographs of the damaged product;

  • A photograph of the shipping label; and

  • Confirmation that the packaging has been retained.

Reporting within 24 hours helps us pursue a courier claim, but it does not remove statutory rights merely because the customer reported the issue later.

Where The Padel Tech arranged the courier, the customer should submit the claim to The Padel Tech. We will manage or coordinate the courier process where appropriate.

Where the customer independently selected and appointed a courier not offered or arranged by The Padel Tech, risk may transfer when the goods are handed to that courier, to the extent permitted by law.

📦 10. Condition of Returned Products

For a change-of-mind return, returned goods must, as far as reasonably possible:

  • Be in substantially the same condition in which they were supplied;

  • Include the original accessories, covers and protective packaging;

  • Not show evidence of play, impact, modification or damage; and

  • Be securely packaged for return transport.

The Padel Tech may decline a change-of-mind return or apply a reasonable deduction where the customer has used or damaged the goods beyond what was reasonably necessary to inspect them, subject to applicable law.

These conditions will not be used to reject a valid return involving defective, unsafe, incorrectly supplied or materially misrepresented goods.

🔎 11. Inspection of Completed Repairs

Customers are encouraged to inspect completed repair and cosmetic work promptly after collection or delivery.

Visible concerns relating to the repair or cosmetic finish should preferably be reported within 48 hours. Early reporting allows the condition of the racket to be assessed before further play or impact occurs.

The 48-hour reporting period does not cancel the three-month workmanship warranty or any statutory right. Using the racket after collection also does not automatically prove that the repair was accepted as satisfactory.

However, The Padel Tech may consider subsequent use, impact damage, handling and the condition of the racket when determining the cause of a later failure.

💳 12. Refund Processing

Approved refunds will ordinarily be made using the original payment method.

Once approved, The Padel Tech will initiate the refund within 5–10 business days. The customer’s bank or payment provider may require additional processing time before the funds appear.

Where legislation requires a refund within a particular period, the legally prescribed period will apply.

Original delivery charges and return-delivery charges will be handled according to the reason for the return and applicable law:

  • For a valid defective, incorrect or misrepresented-product return, The Padel Tech will bear the reasonable return cost where required by law.

  • For a voluntary or change-of-mind return, the customer may be responsible for the return-delivery cost.

⚖️ 13. Consumer Protection Rights

Nothing in this policy limits, replaces or waives any right or remedy provided by the:

  • Consumer Protection Act 68 of 2008;

  • Electronic Communications and Transactions Act 25 of 2002; or

  • Any other applicable South African law.

Where goods fail to meet applicable quality standards, the remedies provided by law will apply.

Where a repair or other service is not performed with reasonable care and skill, the customer may require The Padel Tech to remedy the defective service or provide a reasonable refund having regard to the extent of the failure.

✅ 14. Policy Acceptance

This policy applies when a customer purchases a product or authorises a repair or refurbishment service from The Padel Tech.

Before repair work begins, customers will be given a reasonable opportunity to review the important provisions relating to:

  • The scope of the repair;

  • Reasonable cosmetic variations;

  • Pre-existing and hidden damage;

  • Warranty coverage and exclusions;

  • Repair cancellations; and

  • Inspection of the completed work.

Acceptance of this policy does not constitute a waiver of any consumer right that cannot lawfully be waived.