Privacy policy

🔐 Privacy Policy – The Padel Tech

Last updated: January 2026

At The Padel Tech (“we”, “us”, or “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or make a purchase from www.padeltech.com.

📥 1. Personal Information We Collect

When you interact with our site, we collect certain information to ensure a secure and seamless shopping experience.

💻 Device Information

Automatically collected data may include:

  • IP address

  • Web browser type and version

  • Time zone

  • Cookies and similar tracking technologies

🛒 Order Information

When you make a purchase, we may collect:

  • Full name

  • Billing and shipping address

  • Payment details (processed securely via Shopify — we do not store card details)

  • Email address

  • Phone number

🧑🔧 Customer Support Information

Any information you voluntarily provide when contacting us for help with:

  • Orders

  • Repairs

  • Refurbishments

  • General padel gear enquiries

⚙️ 2. How We Use Your Personal Information

We use your personal information to operate and improve The Padel Tech, including to:

  • 📦 Fulfil and ship orders

  • 💳 Process payments via Shopify’s secure gateways

  • 📩 Communicate with you about orders, repairs, or product updates

  • 🛡️ Screen transactions for potential fraud or security risks

  • 📢 Send marketing or promotional content (only if you have opted in)

🔄 3. Sharing Your Personal Information

We only share your personal information when necessary to provide our services or comply with the law.

🛍️ Shopify

Our store is hosted on Shopify, which processes your data securely.
You can review Shopify’s privacy practices here:
👉 https://www.shopify.com/legal/privacy

📊 Google Analytics

Used to understand how visitors interact with our site so we can improve user experience.

⚖️ Legal & Compliance

We may disclose information if required to:

  • Comply with laws or regulations

  • Respond to lawful requests

  • Protect our legal rights

🧾 4. Your Rights (GDPR / CCPA)

Depending on your location, you may have the following rights:

  • 🔍 Access – Request a copy of the personal data we hold about you

  • ✏️ Correction – Request correction of inaccurate or incomplete information

  • 🗑️ Erasure – Request deletion of your personal data under certain conditions

  • 📤 Opt-Out – Unsubscribe from marketing emails at any time via the link in our emails

To exercise these rights, simply contact us using the details below.

🗄️ 5. Data Retention

We retain your order and personal information only as long as necessary to:

  • Fulfil orders

  • Meet legal, tax, or accounting requirements

You may request deletion of your data at any time, subject to legal obligations.

📬 6. Contact Us

If you have any questions about this Privacy Policy, your data, or wish to make a request or complaint, please contact us:

📧 Email: thepadeltech@gmail.com
📍 Address:
Padel Tech
322 Whisken Avenue
Crowthorn, Midrand
Gauteng, South Africa
1682